Your Privacy is Our Priority
This Privacy Policy describes how Widge Inc. ("we," "our," or "us") collects, uses, and protects your information when you use our website and AI services.
Last updated: August 26, 2026
Privacy at a Glance
Data Protection
Your data is encrypted and logically isolated from other customers
No Data Sharing
We never use your data to train models for other customers
Your Control
You own your data and can export or delete it anytime
Information We Collect
Information You Provide
- • Account information (name, email, company details)
- • Product catalogs and technical documentation you upload
- • Configuration settings and preferences
- • Communications with our support team
Information Automatically Collected
- • Website usage data via Google Analytics (pages visited, clicks, device/browser info, approximate location)
- • Conversation logs between your customers and our AI
- • Usage analytics and performance metrics
- • Technical logs for system optimization and debugging
- • IP addresses and device information for security purposes
Information from Third Parties
- • Data from integrated ERP, CRM or helpdesk systems (with your permission)
- • Public business information for account verification
Cookies and Analytics
Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as:
- • Pages visited and time spent on each page
- • Referring website or search engine
- • Device and browser type
- • Approximate geographic location based on IP address
- • Clicks on links, buttons, and calls-to-action
How Google Uses This Data
Google processes this information on our behalf to compile reports on website activity and provide other services related to website usage. Google may also use this data to improve its own services and for advertising purposes in accordance with its privacy practices.
You can learn more about Google's privacy practices at policies.google.com/privacy.
Your Choices
- • You can install the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout
- • You can manage cookies through your browser settings
- • You can use the consent controls on our site to disable analytics cookies
How We Use Your Information
Service Delivery
- • Configure and operate your private knowledge base and AI experience
- • Process customer conversations and provide accurate responses
- • Integrate with your existing systems and workflows
- • Provide customer support and technical assistance
Service Improvement
- • Analyze usage patterns to improve AI accuracy for your organization
- • Identify and resolve technical issues
- • Develop new features based on customer needs
- • Ensure system security and prevent abuse
Legal and Business Operations
- • Comply with legal obligations and regulations
- • Protect against fraud and security threats
- • Enforce our terms of service
- • Process payments and maintain business records
Data Protection and Security
Encryption and Storage
- • All data encrypted at rest using AES-256 encryption
- • Data in transit protected with TLS 1.3
- • Data hosted in the United States
- • Customer data is not used to train shared models or improve another customer's environment
Access Controls
- • Multi-factor authentication required for all accounts
- • Role-based access controls within your organization
- • Regular access reviews and deprovisioning
- • Audit logs for all data access and modifications
Data Isolation
- • Customer data and knowledge are logically isolated between Widge customer environments
- • Private, isolated knowledge base and configuration per customer
- • Network-level isolation and segmentation
- • Zero-trust security architecture
Data Sharing and Disclosure
Our Commitment
We never sell, rent, or share your data with third parties for marketing purposes. Your data is used exclusively for providing services to your organization.
Limited Disclosure Scenarios
We may disclose your information only in these specific situations:
- • With your explicit consent
- • To comply with legal obligations or court orders
- • To protect our rights, property, or safety
- • In connection with a business transfer (with equivalent privacy protections)
- • To trusted service providers under strict confidentiality agreements
Data Retention
Retention Periods
- • Conversation data: 12 months (configurable, minimum 30 days)
- • Training data: Duration of service plus 90 days
- • Account information: Duration of service plus 7 years (for legal compliance)
- • Security logs: 13 months for security monitoring
Data Deletion
- • Automatic deletion after retention periods
- • On-demand deletion available upon request
- • Certified deletion process with audit trail
- • Complete data export before deletion
Your Rights and Controls
Your Data Rights
- • Access: View all data we have about your organization
- • Correction: Update or correct inaccurate information
- • Deletion: Request deletion of your data
- • Portability: Export your data in standard formats
- • Restriction: Limit how we process your data
- • Objection: Object to certain processing activities
How to Exercise Your Rights
Contact us at support@widge.ai or through your account settings. We will respond within:
- • 30 days for general requests
- • 72 hours for urgent security matters
- • We may require identity verification for data requests
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make changes:
- • We will post the updated policy on our website
- • We will notify you via email for material changes
- • The "Last updated" date will be revised
- • We may require acceptance of new terms for continued service
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
General Inquiries
Email: support@widge.ai
This Privacy Policy is effective as of August 26, 2026. By using our services, you acknowledge that you have read and understood this policy.