Help Customers Find the Right Product and Get to a Quote Faster
Customers don't always arrive with a part number. They send an application description, a requirements document, or a spec sheet and ask what will work. Widge brings the technical and commercial details together so your team can move the request forward.
Customers do not always arrive with a part number.
They may send an application description, a requirements document, or a specification sheet and ask, "What do you have that will work?"
Your team then has to translate those requirements into product options, check the technical details, and gather the information needed for a quote. It is valuable work, but it can involve extensive searching and repeated engineering questions.
Widge helps bring that information together so your team can move the request forward.
Start with what the customer needs
Product identification depends on understanding the application. Dimensions, operating conditions, materials, and compatibility requirements can all affect which options deserve consideration.
Widge processes technical documents and helps identify relevant product information. Employees can compare documented specifications with the customer's requirements and review the supporting sources.
When an essential detail is missing, the next step is to clarify it before making a recommendation.
Make the technical comparison easier
A potential match may depend on details buried in a table, drawing, or catalog note.
Widge's technical document processing helps make those details accessible, reducing the effort required to research candidate products. Your team can focus on evaluating suitability and resolving exceptions.
For unfamiliar applications or consequential substitutions, engineering judgment remains part of the process.
Bring in the commercial details
Once a suitable product has been identified, the customer still needs pricing and availability.
Widge connects technical knowledge with live ERP information, helping your team gather the commercial details needed to prepare a quote. The exact workflow depends on your connected systems and quoting requirements.
This reduces the manual effort between understanding the request and assembling a response.
Keep the customer conversation moving
Faster research gives your team more time to clarify requirements, discuss options, and follow up with the customer.
It also helps prevent a promising inquiry from sitting unanswered while employees search for information across documents and systems.
Bring us a customer requirements document or a difficult product-selection question. See how Widge can help your team evaluate options and move toward a quote.
See how Widge answers your team's questions
Help Your Distributors Sell with Better Answers
Faster Technical Support Starts with Better Access to Answers