Help Your Distributors Sell with Better Answers
A distributor's customer needs a technical specification, current availability, and pricing. To respond, they may search your catalog, email your sales team, and wait for someone to check the ERP. Every handoff adds time.
A distributor is working with a customer who needs a technical specification, current availability, and pricing. To respond, they may need to search your catalog, email your sales team, and wait for someone to check the ERP.
Every handoff adds time. Giving distributors easier access to reliable information helps them keep the customer conversation moving and makes your business easier to work with.
Put product knowledge within reach
Distributors often sell products from multiple manufacturers. They cannot be expected to memorize every configuration, operating limit, or application requirement.
Widge makes your technical documentation accessible through questions in plain language. Distributors can find relevant specifications, installation guidance, and documented product options, with source references to check the details.
When a request needs clarification or engineering judgment, it can be escalated with the conversation history.
Connect product answers with business information
Once a distributor identifies a potential product, they need to know whether they can get it and what it costs.
Widge connects technical knowledge with live ERP information, including pricing, inventory, and order status. Access is governed by permissions so distributors receive the information appropriate to their account and role.
That helps them provide more complete responses without asking your team to perform every lookup.
Give your internal team more capacity
Routine requests can consume a large share of an inside sales representative's day. Providing distributors with access to common answers and order information reduces those interruptions.
Your employees gain time for application questions, unusual requirements, and opportunities that benefit from personal attention. Distributors get a more direct path to the information they need.
Strengthen the relationship through better service
A useful distributor experience should make it easier to research products, answer customers, and follow up on orders.
Start with the questions your distributors ask most often. Measure how quickly they can get reliable answers and which requests still need your team's involvement.
Better access to information helps both sides spend more time serving customers and developing business.
Bring us the questions your distributors send your team every week. We'll show you how Widge can help them find answers and keep customer requests moving.
See how Widge answers your team's questions
Help Customers Find the Right Product and Get to a Quote Faster
Faster Technical Support Starts with Better Access to Answers